XXX Personal Banking | Bank accounts, credit cards, home loans

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NSW AND QLD BUSHFIRE EMERGENCY RELIEF CUSTOMER HOTLINE – CALL 1800 079 866

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# Contact Us

We're here to help, 24 hours a day, 7 days a week

## Popular contact details

### General enquiries

1300 55 72 72

(24 hours a day, 7 days a week)

For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email

us about your enquiry.

- Personal Banking (including lost or stolen debit cards)
- Business Banking
- Compliments
- Complaints
- Internet Banking
- Community and Sponsorship
- International Queries

### Credit Cards

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:

- Gold and platinum card enquiries - 1300 72 31 34
- American Express® - 1300 366 220
- Lost/stolen cards - 1800 077 024 (within Australia)
- Q Rewards™ Centre - 1300 206 349
- Online - Email credit cards

### Branch enquiries

If you're looking for a specific branch, contact details can be found via find a branch.

### Bushfire assistance

For any customers who are impacted by the most recent bushfires and are experiencing financial difficulty, please call 1800 079 866 or email customerassistanceteam@boq.com.au for assistance. Find out more about our financial difficulty assistance here.

### Accessibility

For those who are deaf, or have a hearing or speech impairment, we can be contacted through the National Relay Service:

- Speak & Listen users phone 1300 555 727 then ask for 1300 55 72 72
- TTY Users 13 36 77

### Changing contact details

To change any of your contact details, please use one of the following options.

- Call the contact centre on 1300 55 72 72
- Send a secure email via internet banking
- Visit your nearest branch

### Disputed Transactions

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.

## Other contact details

- Other contact details

  Division | Phone | Email
  --- | --- | ---
  St Andrews Insurance | 1300 363 159 | standrews@standrews.com.au
  Bonds Registry | 1800 813 902 (For BOQ Retail Bond Queries only) | Email Bonds
  Community and Sponsorship |  | Email Community and Sponsorship
  EasyPhone Banking | 13 72 72 | Email EasyPhone Banking
  Insurance | 1800 67 55 11 | Email Insurance
  Media centre | Journalist enquiries only 02 8222 2172 | Email Media Centre
  BOQ Specialist BOQ Specialist delivers distinctive lending and banking products for medical, dental, veterinary, accounting, financial advisory and high-net worth professionals. | 1300 131 141 | Email BOQ Specialist
  Private Bank | 1300 764 439 | Contact Private Bank
  Trade Operations | Trade Enabler - 07 3212 3305 | Email International
  Shareholder centre | 1800 779 639 |
  Share Trading | 1800 748 977 |
  Solicitors & Conveyancers Bookings Hotline | 1300 55 11 72 |

- For overseas callers

  Enquiry | Contact Details | Note
  --- | --- | ---
  General enquiries | +61 7 3336 2420 (24 hours a day, 7 days a week) | This is a reverse charges number for use by callers outside Australia. Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.
  Lost/stolen credit cards | +61 7 3336 2222 |
  Contact MasterCard | http://www.mastercard.com.au | * Alternatively when calling from outside Australia you can contact the MasterCard scheme in that country for assistance
  Contact Visa | http://www.visa.com | * Alternatively when calling from outside Australia you can contact the Visa scheme in that country for assistance.

- Postal address

  Enquiry | Contact Details | Note
  --- | --- | ---
  General enquiries | BOQ GPO Box 898 Brisbane, 4001 |

- Locate us by SMS

  SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

  You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

  BOQ does not charge for the use of this service. It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.